Made in Europe.

Ordering, order tracking and cancellation

Do I need to set up an account to place an order?

You can place an order without creating an account. However, if you register with us your address details will be saved for your next purchase.

How will I know if you’ve received my order and how can I track it?

Once you’ve placed your order, you will receive an order confirmation; and in a second step a tracking number by e-mail as soon as we have packed and shipped your order. With the tracking number you can check on the status of your order at any time. 

Can I change, amend or cancel my order once it’s been placed?

Once you place an order, your purchase is immediately transferred to our warehousing system. It’s unfortunately not possible to change, amend or cancel an order. If you need to return an item, please check our return guidelines.

Shipment, payment and delivery

To which countries do you ship? What, if my country is not on the list?

Selecting your country in the top menu bar will show your local pricing.

You can currently select the major countries that we ship to:

Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Hongkong, India, Italy, Japan, Luxembourg, Monaco, Netherlands, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom and USA.

Our shop will also allow check out for many further selected countries to that we can ship your order, and we are constantly expanding the list of available countries.

If your country is not on the list and you experience issues during checking out in our store, please contact us at . We will be happy to assist you with any question and arranging a solution to process and ship your order. 

What payment methods does AEANCE accept?

We accept payments by Visa, Mastercard, Maestro, American Express, Paypal, Shop Pay, Apple Pay, Google Pay, Klarna*, eps*, Ideal*, Bancontact* and Amazon Pay.

*The availability of this payment methods might depend on your country.

Can I choose which currency I pay in?

We offer to process payments in EUR, USD or GBP. The default currency used in our shop will be defined based on your geographic location and country selection. To change the currency please use the drop-down currency selector menu on the bottom of our site. 

How long does delivery take? How much does it cost?

Your delivery will be shipped carbon neutral with DHL or UPS.

Will I have to pay tax and duties for non-EU deliveries?

Yes, local import taxes and duties may apply for non-EU deliveries. They will be charged by the courier. 

Do the billing address and shipping address have to be the same?

You can specify separate billing and shipping addresses during the check out process in our shop. 

Returns and defective goods

How do I return an item? How soon do I have to do this?

We accept returns on any purchase within 30 days. The offered right of return is preconditioned upon you having worn/tried on the merchandise only as you would have in a shop, and upon the merchandise being returned in full in its original condition, undamaged, and in its original packaging. Returned items will be refunded.

In order to start a return, please contact our Customer Service at stating your full name, which item(s) you want to return and the order No., which you can find in your order confirmation.


There’s an item missing from my order, I’ve been sent the wrong items or an item is damaged. What should I do?

Please contact our customer services at, stating your full name and your order No., which you can find on your order confirmation and on your invoice.

General Questions

General Questions

You’ll find a size chart for every item on its product page, along with instructions for how to measure yourself to find the ideal size. Please contact us at for further consultation.

What materials do you use?

Sustainability and ecological awareness are inherently important to us. Consequently, we use natural fabrics as Merino Wool blends, as well as highest grade, responsibly produced synthetic fibres for our garments and focus on working with partners and materials that comply with strict ecological standards and certifications such as bluesign® or OEKO-TEX®.

Where are your materials sourced from? Where are your products made?

Our textiles & materials come from Italy, New Zealand, Germany, Austria, Japan and Switzerland. Our products are manufactured in Portugal.

What kind of packaging will my goods be delivered in?

Our packaging and paperwork are made from eco-conscious and recycled materials. 

I’ve forgotten my password. What should I do?

If you need to reset your password, please take "Sign In" on the homepage and follow the instructions.

How can I subscribe to the AEANCE newsletter?

You can register for our newsletter at 

How is my personal information protected?

We place great importance on data privacy. For this reason, we strictly adhere to the statutory provisions of the General Data Protection Regulation (GDPR) when collecting, processing and using your personal data.

For more detailed information, please read our Privacy Policy in full.

I have a different question. How can I contact customer service?

Our customer service is available by email at , and at disposal to assist you with any quer. Please kindly include your order No. when inquiring about an order. You can find this in your order confirmation and on your invoice.